Faqs

Booking a Respite Visit (11)

How do I make a booking?

We encourage parents to use our online booking program. You will receive confirmation of your visit in as little as a few hours if the form is received during normal business hours (Mon – Fri, 9am – 3pm), and the maximum turnaround time will be 2 days.

You can also phone between 9:00 a.m. and 3:00 p.m. and our administrative assistant will be happy to check availability and book the visit for you.

We strongly encourage parents to book visits well in advance of the days that you want, especially if they are during school vacations. The summer months are usually completely booked by mid April.

Do I have to call to confirm my booking?

No. A few days before the admission, a staff member will phone and confirm with you that your plans are still the same. However, it is thoughtful of you to phone earlier to advise us if your plans have changed so that we may let other parents know that there is space available for their child – there are always people on the waiting list.

How many days per year can we book?

During the School Year (Sept – June)

Each families can book an initial set of 25 days of respite during the school year. You are invited to place your child on a waiting list for any days above the initial 25.

During the Summer Respite (July & Aug)

Our goal is to accommodate as many families in our community as possible. In response to the increased demand for summer respite, your child will be eligible for one full week plus one full weekend (10 days) of respite for the summer months.

Holiday Visits

Due to the very high demand during school vacations, families are limited to the following:

  • 2 long weekends per year
  • 3 school professional days per calendar year
  • March Break once every 4 years

What does a respite stay cost?

Children’s Services

Families are asked to pay $10.00 per day for each child. There are no additional charges. The remaining costs are borne by the Ministry of Community and Social Services and the Ministry of Children and Youth Services.

Adult Services

The cost of our adult overnight respite is still to be determined. It will depend on the type of program that is developed and the type of funding that is secured.

What if there is an emergency situation in our family and we need more time?

Some unexpected situations inevitably arise in all families. These might include the illness of one of the parents, or an illness or death of a close family member.

The Rotary Home is here to support you and will make every effort to accommodate your child at this time. Telephone DAY or NIGHT and arrangements will be made, if space is available, for your child’s immediate admission and stay until the crisis is over.

Days used in an emergency do not count towards the usual number of nights used per year; you may plan your vacation time knowing that we are always available for you as well (space permitting) in unexpected circumstances.

What happens at admission?

At each admission parents are asked to review and update the care plan and make any changes to it. The admitting Counsellor or Nurse will also review the medications and special equipment with you at this time. Counsellors who can be ‘in charge’ undergo a training routine in the administration of medication. The care that your child receives at the Rotary Home is based on your guidelines. As much as possible, the same schedules and procedures that are used at home are followed by our staff.

You will be asked to sign forms that give the Rotary Home permission to care for your child, to take your child on outings, and to seek emergency medical attention if necessary for your child.

Once a year you will be asked to sign special needs agreement, as well as renew the doctor’s certificate regarding communicable diseases.

You will also be given your bill, which we request you pay upon admission.

Sometimes children are admitted right from school. This is possible through arrangements made by the parents with the school board’s transportation department to have the school bus deliver the children to the Rotary Home. A parent in this case must come in prior to the admission of the child, sign the forms, and review the care plan and medications.

At what time can I admit my child or young adult?

Due to the high demand for respite we are often full to capacity. In order to ensure we do not have too many children under our care at one time admissions times are between 15:00-16:30, and discharges between 13:00-14:30.

What do I send with my child?

Clothes including appropriate outdoor clothing such as a hat, jacket, mittens, etc., Special equipment such as catheters, splints, voice-box, wheelchair, etc., medications, diapers, bottles and formula for babies, food supplements such as Ensure, a special toy if the child feels more comfortable with it. Toothpaste, toothbrush, and shampoo.

Please label all belongings and make a descriptive list of everything.

All medication must be in it’s original bottle with a prescription label.

As laundry is done every night, two or three changes of clothing are more than enough for the child’s stay. In order for us to be able to return items to their rightful owners, parents are requested to label all clothing. We also have lots of safe and colorful toys, as well as crafts and puzzles. Please note that the Rotary Home cannot be responsible for equipment arriving in a damaged condition.

What does my child do at the Rotary Home?

Your child follows a normal day just as he or she would at home. School children go off to school on their buses in the morning with a packed lunch if required. Parents must make the transportation arrangements at least one week in advance with the school. Babies and preschoolers play with the Counsellors and Nurses during the day. After school, on weekends, and holidays, activities are planned that are appropriate for the weather and for the children in the Rotary Home at the time. These might include arts and crafts, a walk to the store, a trip to a local museum, or a picnic in the park.

The children normally sleep two to a room, unless there is an emergency, in which case there might be a third child. We have beds with side rails, and cribs – whatever your child uses at home will be used here.

Meals are nutritious and delicious. The staff and children eat together and share a lively conversation and a few jokes too! Bath and bedtime in the evening are at the usual hour that parents recommend for their child. Teenagers often enjoy a later bedtime on a Saturday night.

Therapists who normally visit you at home may keep their appointments at the Rotary Home. We cannot, however, arrange for your child to go out to doctors’ or therapists’ appointments. It is best to rearrange those appointments for a time when your child is not staying with us.

What happens at discharge?

Children are discharged to their parents. Special permission, in writing, must be given to the Rotary Home if someone else such as a relative or baby-sitter is picking up the child.

We will send home with your child a discharge letter that is a summary of the visit including activities, appetite, etc. to keep you well informed. There is also a “feedback” form for parents to complete. We encourage you to send it back to us, as it helps us to know how your child’s visit was from your point of view.

What happens if my child becomes ill at the Rotary Home?

We have a registered nurse in the Home or on call at all times. All our staff are trained and supervised by the Director of Operations & Client care, and all of our counsellors are required to have current First Aid and CPR certificates.

We will phone you at once if your child becomes ill during a visit to the Rotary Home. If we cannot reach you right away, we will contact your emergency contact person, the child’s doctor, or take your child to CHEO, depending on the seriousness of the situation.

Unfortunately, we cannot keep any child who develops an infectious disease such as a cold, flu, tonsillitis, chicken pox, etc., as it would be unfair to both the other children and the staff at the Rotary Home. In such a situation, you would be asked to take your child home with you as soon as possible.

If you are going out of town while your child is staying with us, please leave the name of an alternative person who can pick your child up if necessary.

Funding (2)

How are respite programs funded?

We have 2 sources of funding:

  • The Ministry of Community and Social Services and Ministry of Children and Youth Services provide 97% of our operational budget for all respite programs,
  • Parents are asked to contribute $10.00 per day which makes up the remaining 3% of our budget.

How are residential programs funded?

The Ministry of Community and Social Services provide 100% of our operational budget. Residents contribute from thier ODSP to thier general living expenses.

Human Resources (8)

How do I apply?

You can send us your resume and cover letter by snail mail, email or fax. If sending your resume as an attachment by e-mail, please ensure it is in one of the following formats: Adobe pdf, MS Word, or Wordperfect.

The Ottawa Rotary Home

Human Resources
823 Rotary Way
Ottawa, Ontario. K1T 3W6

fax: 613-822-8778
e-mail: ChantelleL@rotaryhome.on.ca

What happens to my resume once I have applied?

Your resume will be screened by the HR Department. After evaluating your skills and background, the HR Recruiter may contact you for a pre-screening telephone interview. Candidates who successfully pass the screening interview will be invited to an interview.

How will I know if I pass the screening interview?

If you are selected, our Administrative Assistant will contact you to book an interview.

Will I be notified if I don’t pass the screening interview?

No. Only successful candidates will be contacted for a follow-up interview.

If I am not called for a follow-up interview, can I reapply?

Candidates may reapply to the organization after a period of 6 months.

I have been called for an interview; what do I need to bring?

We ask that you bring a list of 3 references with current phone numbers with you. You may include one personal reference, but 2 references must be professional or academic if you have just graduated from your program.

If I am a successful candidate, what will I need to provide?

If you are a successful candidate for a job opening you will have to provide the following documentation before you can begin work:

  • Proof of academic achievement
  • Nursing registration (if applicable)
  • Criminal Reference check for Service with the Vulnerable Sector (completed within the last 6 months – we can also initiate this check for a cost of $25.00)
  • SIN (Social Insurance Number) Card
  • Driver’s license (if attained)
  • A voided cheque for payroll
  • First Aid and CPR certification
  • CPI certification (if attained)
  • Proof of Hepatitis vaccination or a screening test
  • Results of a Mantoux screening test within the past 6 months
  • A medical certificate (indicating that you healthy and are free from communicable diseases) will be required and form a condition of your employment.

I was only offered a casual position. Can I apply for other jobs?

Relief staff can apply for any internal posted positions. Relief, like other employees, are considered for a posted position if they meet the qualifications.

Policies (4)

Sharing Information (Confidentiality)

All information you provide is kept in the strictest confidence. This includes your child’s medical history, family situations, and any bookings that you may make.

We will ask parents at the beginning of each calendar year to sign a release form that allows us to share information with other organizations, such as Service Coordination, for the sole purpose of providing quality care. You do not have to sign this waiver if you do not wish.

Please note that due to our confidentially policy, we are unable to tell you if your child’s friends are booked at a certain time. If you wish to book your child at the same time and their friends, you will have to coordinate this with the other parents. We thank you for understanding.

Acute Illness During a Stay

Unfortunately, we cannot keep any child who develops an infectious disease such as a cold, flu, tonsillitis, chicken pox, etc., as it would be unfair to both the other children and the staff at the Rotary Home. In such a situation, you would be asked to take your child home with you as soon as possible.

If you are going out of town while your child is staying with us, please leave the name of an alternative person who can pick your child up if necessary.

Parent(s) going out of town During a Child’s Visit

If you are going out of town while your child is staying with us, you are required to leave the name of an alternative person who can pick your child up if necessary (child becomes sick or there is an emergency closure). This person must be able to arrange for transportation and be able to care for your child in your absence.

Emergency Closures

Over the past 25 years we have only had to close our doors twice; once due to an extended city wide power outage, and once due to a major flood. In the event we have to close our doors we will call you and ask that you pick up your child as soon as possible. If you are not able to pick your child up, we will ask that you send your emergency contact person.

Program Admission (4)

Who is eligible to use respite services at the Rotary Home?

Currently, children and youth up to their twenty-first birthday, who have a neuromuscular or musculoskeletal disability generally restricting their mobility are eligible for admission to the program. We also accept children who are medically fragile or who are technologically dependent in our Complex Medical Needs program.

How do I register my child with the Rotary Home?

Ask your Social Worker from the Ottawa Children’s Treatment Centre, the Children’s Hospital of Eastern Ontario, or your Community Health Centre, to arrange an appointment for you to see the Rotary Home. You can also phone the Executive Director or Director of Operations & Client Care directly to arrange an initial meeting. (613.236.3200 ext 24)

At the first meeting you will be given a tour of the Home and will meet the staff. Parents are asked to complete an admission form and return it to the Rotary Home. Information that you give concerning your child’s care will be kept confidential. It will be used to make a care plan for the Counsellors to follow when your child comes to stay. You are also asked to send in a doctor’s certificate stating that your child is free of communicable diseases such as tuberculosis and hepatitis B.

At this time parents often like to book a half-day to “try it out”. This gives you and your child a chance to get to know us. This is followed by reserving a weekend or a week……a real break! Try not to worry; your child is going to receive excellent care and have fun with the Counsellors and other children.

What does a respite stay cost?

Families are asked to pay $10.00 per day for each child. There are no additional charges. The remaining costs are borne by the Ministry of Community and Social Services and Ministry of Children & Youth Services.

How long may my child stay at the Rotary Home?

In order to give everyone a chance to use the Rotary Home, 25 nights per calendar year is allowed for each child. These nights may be used all together or as a few days now and then throughout the year. Children in the Regular Planned Relief program regularly receive up to 35 nights of relief.

Preschool children using the day-only program, available only during school hours, may have unlimited days during the school year, depending upon availability.

Due to the very high demand during school vacations, depending upon availability, families are limited to the following:

  • 10 days during July and August per year
  • 2 long weekends per year
  • 3 school professional days per calendar year
  • March Break once every 4 years